Business Decision-Making
Work through business problems and make sound, practical decisions.
12 modules
Self-paced
Certificate of Completion
Enrolled
About this course
Business decisions rarely come with perfect information. In this course, you’ll work through realistic business situations involving customers, research, data, planning, operations, communication, and growth.
Every lesson gives you a clear brief, the information you need, and a task to complete. You’ll use AI as part of the work, but the judgment stays with you.
Learn by doing
Review the brief and supplied material, complete the task, and submit your answer. Use the feedback to improve your work.
Work through complete business cases
The course begins with smaller decisions and builds toward more involved work. The final module brings those skills together in one business case.
What you’ll learn
- Understand a business problem before deciding what to do
- Separate facts, assumptions, and missing information
- Research a question and judge the strength of the evidence
- Find useful patterns in customer feedback without overstating them
- Compare options using costs, constraints, timing, and tradeoffs
- Write clear business updates, briefs, and recommendations
- Turn rough information into useful documents
- Read business data and explain what it does and does not show
- Build practical plans with clear steps, owners, and risks
- Find problems in a process and improve how work moves through it
- Decide what work can be automated and where review is still needed
- Delegate work with clear boundaries and check the result
- Present a recommendation supported by evidence
Curriculum · 12 Modules
Every module includes guided lessons, practical assignments, and an independent challenge.
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1
Read the situation: Separate what the business knows from what it only suspects.
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2
Find the real problem: Look past the first explanation and decide what actually needs attention.
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3
Find what is missing: Identify the information that could change the decision.
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4
Work within the limits: Build a response that respects the available time, money, and resources.
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5
Check the recommendation: Review a proposed answer and find where it goes beyond the evidence.
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6
Make the first recommendation: Prepare a clear next step based on what the business knows now.
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1
Start with the question: Decide what the business actually needs to know.
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2
Know what each source can tell you: Judge where the evidence is strong and where it is limited.
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3
Pull out the evidence: Find the facts that matter to the decision.
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4
Handle conflicting signals: Work through information that points in different directions.
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5
Do the math: Use the available numbers to test whether the idea makes financial sense.
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6
Write the research note: Turn the evidence into a clear recommendation.
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1
Organize the feedback: Group comments by the problems and experiences they describe.
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2
Find repeated problems: Identify patterns that appear more than once.
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3
Separate the symptom from the cause: Distinguish what customers experienced from why it may have happened.
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4
Compare customer groups: Look for meaningful differences between types of customers.
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5
Check the conclusion: Test a proposed finding against the original comments.
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6
Turn insight into action: Recommend actions tied directly to the evidence.
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1
Decide what matters: Choose the criteria the decision should be based on.
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2
Compare on the same basis: Evaluate every option using the same measures.
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3
Look beyond the headline cost: Find the financial questions that still need answers.
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4
Explain the tradeoffs: Show what the business gains and gives up with each choice.
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5
Challenge the recommendation: Find what is missing from a seemingly sensible answer.
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6
Make the decision: Recommend a direction and explain why.
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1
Know what the reader needs: Identify the critical information the recipient must have immediately.
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2
Lead with the point: Put the main conclusion in the first sentence.
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3
Separate facts from unknowns: State what is confirmed without turning an estimate into a promise.
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4
Give the next step: Tell the reader what happens next and who owns it.
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5
Cut what does not help: Remove filler and defensiveness to make the message direct.
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6
Send the final update: Write the complete, finished customer email.
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1
Decide what the document is for: Define the specific operational job the document must do.
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2
Sort the material: Group raw information into logical operational categories.
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3
Build the document: Create a scannable, one-page operations sheet.
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4
Flag what is missing: Identify unresolved details without inventing answers.
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5
Make it usable under pressure: Improve formatting and hierarchy for rapid scanning.
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6
Prepare the final version: Deliver the completed, production-ready operations document.
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1
Read what changed: Identify the largest changes using actual figures.
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2
Calculate useful rates: Calculate trial-to-paid conversion and cost per acquisition.
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3
Compare like with like: Explain why higher trial volume does not mean stronger acquisition.
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4
Don’t invent the cause: State what the data supports and what it does not prove.
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5
Decide what to investigate: Choose the additional information management must collect.
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6
Give the business finding: Deliver a concise, evidence-backed report to leadership.
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1
Start with the outcome: Define what must be true before opening morning.
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2
Break the work apart: Create a task list with clear ownership.
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3
Respect dependencies: Identify tasks that cannot start until something else finishes.
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4
Find the risky dates: Identify tasks most capable of delaying opening.
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5
Handle a change: Revise the plan when a key milestone slips.
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6
Build the working plan: Deliver the complete operational master schedule.
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1
Map the work: Turn the messy process into a clear sequence.
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2
Find where time is lost: Separate active work time from internal and customer waiting.
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3
Find the controllable problem: Identify delays MetroPrint can address directly.
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4
Improve the intake step: Create a better order-intake checklist.
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5
Check the handoff: Define what file-check needs before an order moves forward.
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6
Write the new process: Prepare the revised procedure from intake through proof prep.
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1
Choose what should be automated: Choose candidates and non-candidates for automated handling.
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2
Define the input and result: For order status define input, checked info, and permitted response.
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3
Write the rules: Turn policy into a clear decision table.
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4
Handle exceptions: Decide what can happen automatically and what must escalate.
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5
Test the process: Run sample messages through the rules and identify unsafe outcomes.
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6
Prepare the rollout: Plan deployment, monitoring, and error-catching.
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1
Decide what can be delegated: Separate research work from decisions that remain with the employee.
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2
Give the necessary context: Prepare the working brief with specific parameters.
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3
Set the boundaries: Define what the assistant must not do.
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4
Decide where review happens: Add review points before information reaches leadership.
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5
Review bad work: Audit a sample brief containing flaws and unsupported claims.
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6
Correct the work: Produce the corrected brief and feedback note.
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1
Understand the case: Separate facts, estimates, and unknowns across the business.
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2
Find the important evidence: Identify the evidence most relevant to the growth decision.
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3
Read the customer signal: Evaluate what 14 office inquiries and pilot results do and do not prove.
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4
Read the numbers: Compare the three options using cost, timing, margin, and capacity.
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5
Challenge the options: Identify the strongest argument AGAINST each option.
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6
Prepare the recommendation: Synthesize the entire case into an executive decision briefing.
Certificate of Completion
Earn an official Practisi credential
Upon completing all 12 modules and the Final Challenge with a passing score of at least 80%, you receive an official Certificate of Completion.
- Permanent public credential verification link
- Cryptographically secure verification record
- Directly shareable on LinkedIn and professional portfolios
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Frequently asked questions
Who is this course for?
Business Decision-Making is for people who want to use AI while working through real business problems. The cases cover customers, research, data, planning, communication, operations, and decisions. It does not require you to bring your own business problem.
What will I produce in lessons?
You’ll review business information and produce work from it. That may include recommendations, research notes, customer findings, comparison tables, emails, business documents, data explanations, and project plans.
Can I learn at my own pace?
Yes. There are no course deadlines. Your completed work, attempts, and progress are saved in your account.
What can I access on Practisi Free?
Free includes lessons in the first three modules. Practisi Pro unlocks Modules 4–12 and all Final Challenges.
Can I earn a certificate?
Yes. Complete all 12 modules and Final Challenges with a course score of at least 80% to earn your official Certificate of Completion.